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Assessment and Competency

Assessment and Competency

Purpose

To ensure staff consistently meet cleaning, safety, and infection prevention standards through structured performance assessment and competency validation.

Core Competency Areas

Cleaning and Disinfection

Knowledge:

Understands cleaning protocols, chemical use, and dwell times.

Skills:

  • Performs terminal, daily, and discharge cleaning accurately.
  • Uses color-coded cleaning systems correctly.
  • Follows correct sequence of cleaning (high to low, clean to dirty).

Assessment Methods:

  • Direct observation checklist.
  • ATP testing results.
  • Supervisor audits.
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Infection Prevention and Control

Knowledge:

Understands basic infection prevention principles and standard precautions.

Skills:

  • Uses PPE properly.
  • Handles biohazard waste according to policy.
  • Follows hand hygiene protocols.

Assessment Methods:

  • Competency quiz.
  • Mock drills.
  • Annual retraining verification.
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Equipment Operation and Care

Knowledge:

Understands how to operate and maintain assigned equipment (auto-scrubbers, vacuums, etc.

Skills:

  • Safely operates machines following manufacturer guidelines.
  • Conducts pre-use inspections.
  • Reports and logs maintenance issues.

Assessment Methods:

  • Demonstration checklist.
  • Equipment care logs.
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Safety and Compliance

Knowledge:

Familiar with OSHA standards, hazard communication, and safety data sheets (SDS).

Skills:

  • Identifies and reports hazards.
  • Follows chemical labeling and storage procedures.
  • Participates in safety drills and meetings.

Assessment Methods:

  • Annual safety audit.
  • Incident report reviews.
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Customer Service and Professional Conduct

Knowledge:

Understands patient privacy (HIPAA), communication etiquette, and service standards.

Skills:

  • Responds courteously to patients and staff.
  • Demonstrates respect, empathy, and professionalism.
  • Communicates effectively during room cleaning or service interruptions.

Assessment Methods:

  • Patient satisfaction feedback.
  • Supervisor observation.
  • Role-play exercises.
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Productivity and Quality Standards

Knowledge:

Understands performance expectations (room turn times, area coverage).

Skills:

  • Completes assignments efficiently with consistent quality.
  • Prioritizes tasks based on workflow demands.
  • Demonstrates time management.

Assessment Methods:

  • Workload tracking reports.
  • Quality scorecards.
  • Peer or lead audits.
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Restroom Disinfection and Sanitation:

Restroom sanitation designed to maintain hygiene, safety, and a positive image in every facility. Our trained specialists use hospital-grade disinfectants, color-coded tools, and proven cleaning methods to eliminate germs, odors, and cross-contamination risks.